Master Plumber / Field Operations Manager

Master Plumber / Field Operations Manager

blueFrog Plumbing + Drain of the Main Line is looking for an experienced Master Plumber / Field Operations Manager to help lead, support, and grow our residential plumbing service team.

This is a hybrid role for someone who is comfortable both in the field and in leadership. The right person will spend a meaningful portion of their time running service calls, completing work, training technicians, riding along, supporting jobs remotely, and helping ownership improve day-to-day operations.

We are looking for a licensed Master Plumber who understands residential service, knows how to lead technicians, and is comfortable being accountable for revenue, quality, customer experience, and profitability.

What You’ll DoField Leadership & Technical Support

• Serve as the company’s Master Plumber license holder
• Run service calls and complete jobs as needed
• Spend 50–70% of time in the field running work, training, riding along, or overseeing job quality
• Support technicians throughout the day by phone, text, or video
• Help troubleshoot complex jobs and technical questions
• Ensure work is performed safely, professionally, and to code

Team Leadership & Coaching

• Coach technicians on service process, communication, technical standards, and customer experience
• Help build consistency in how jobs are diagnosed, presented, sold, completed, and documented
• Hold technicians accountable to company standards
• Support onboarding and training of new field team members
• Help create a strong, professional field culture

Sales, Service & Customer Experience

• Use in-home sales experience to help technicians present options clearly and confidently
• Improve close rate, average ticket, memberships, and customer satisfaction
• Help resolve escalated customer issues
• Model best practices for communication, professionalism, and service delivery

Operations & Performance

* Help manage daily field per...