Office Administrator - Plumbing

Overview

We are seeking a highly organized, detail‑driven Office Administrator to support daily operations in our Atlantic Plumbing Services business. This role is the central hub of communication between customers, technicians, vendors, and leadership. The ideal candidate thrives in a fast‑paced environment, manages multiple priorities with ease, and ensures the office runs smoothly and efficiently.

Key Responsibilities

Customer Service & Scheduling

• Answer incoming calls, emails, and service inquiries with professionalism and urgency
• Schedule and dispatch plumbing technicians for service calls, installations, and emergencies
• Maintain the daily/weekly job calendar and adjust schedules as needed
• Provide customers with updates, confirmations, and follow‑up communication
• Monitor job financial performance including labor hours, material costs, and revenues

Administrative Operations

• Manage office workflow, documentation, and filing systems
• Prepare and process work orders, service tickets, and job close‑outs
• Assist with permit applications, compliance documentation, and inspection scheduling
• Maintain inventory records and coordinate with suppliers for materials and equipment
• Serve as the primary point of contact for technicians, ensuring they have accurate job details
• Communicate with vendors for pricing, orders, and delivery coordination
• Support onboarding of new employees with paperwork and system setup

Qualifications

• Previous experience in service/trades office administration; plumbing experience preferred
• Strong communication and customer‑service skills
• Proficiency with scheduling software, CRM systems, and basic accounting tools (Housecall Pro experience preferred)
• Ability to multitask, prioritize, and stay organized under pressure
• Comfortable working independently and supporting a field‑based team
• High attention to detail and strong problem‑solving skills

What We Offer

* Competitive pay and b...