Operations Manager (HVAC, Plumbing & Electrical)

### Who We Are

We continue to grow because we hire the best-and our customers can tell. Serving the Florida Panhandle for decades, we've built our reputation on quality work, strong teams, and leaders who take ownership.

### The Opportunity

We're hiring an Operations Manager to lead, develop, and scale our service and install teams. This role is ideal for a leader who thrives on performance metrics, team development, and clear communication.

You will own results, build leaders, and drive the systems that power a high-performing operation.

### What You'll Own

• KPI Performance: Drive and manage metrics including revenue, average ticket, conversion rates, technician efficiency, and call quality
• Team Leadership: Lead technicians and frontline leaders with clear expectations, accountability, and consistent follow-up
• TrainingDevelopment: Build and execute ongoing training to improve technical skill, sales performance, and customer experience
• Communication: Set the tone with strong daily communication-team meetings, ride-alongs, 1:1s, and performance reviews
• Operational Execution: Ensure the right technician is on the right job through close partnership with dispatch
• CultureAccountability: Create a high-performance environment where goals are clear and results are expected

### What Success Looks Like

• KPIs are tracked, reviewed, and improved consistently
• Team members know their numbers, goals, and expectations
• Training is structured, ongoing, and tied to performance outcomes
• Communication is proactive, clear, and consistent across the team
• The department runs efficiently, profitably, and with strong morale

### What We're Looking For

• Proven experience managing KPIs and driving business performance
• Strong leadership presence with the ability to coach, develop, and hold teams accountable
• Excellent communicator-comfortable leading meetings, trainings, and tough conv...