Plumbing & HVAC Counter Sales / Warehouse Associate

Description

Company Overview

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose

Provide excellent customer service by assisting customers with plumbing, heating, and HVAC product orders, accurately fulfilling materials, processing orders, and supporting daily counter sales and warehouse operations while maintaining company safety standards and a professional work environment. This is a full-time position based at our Great Barrington, MA branch located at 10 Crissey Road.

Essential Functions

Actively seek opportunities to help customers at the counter and by phone, supporting plumbing, heating, and HVAC product needs. Locate, pull, and obtain ordered plumbing, heating, and HVAC materials for contractor, commercial, and walk-in customers. Assist in the handling of defective parts, returns, and manufacturer warranty information. Process approved customer credits and product returns accurately in the inventory and order system. Address customer questions regarding product specifications, pricing, availability, and lead times. Ensure all plumbing, heating, and HVAC product catalogs and vendor materials are current and that expired versions are removed. Accurately and safely move products of varying weights, including pipe, fittings, fixtures, and HVAC supplies, according to customer and warehouse needs. Provide exceptional customer service in a fast-paced counter sales and warehouse environment. Answer incoming telephone calls professionally and pleasantly, assisting with orders, questions, and pricing requests. Accurately input, process, and fill customer orders using the company order entry sy...