Plumbing Dispatcher

Able Plumbing Sewer & Drain

is a trusted plumbing contractor serving residential, commercial, and public works clients throughout San Jose and the greater Bay Area for over 65 years. Our reputation is built on quality workmanship, integrity, safety, and exceptional customer service.

Our plumbing division is seeking a highly organized and customer-focused Plumbing Dispatcher to coordinate daily scheduling and dispatching of plumbing technicians throughout San Jose and the surrounding Bay Area. The Plumbing Dispatcher plays a critical role in ensuring efficient operations by managing technician schedules, communicating with customers, and supporting field personnel to deliver timely, high-quality plumbing services.

*Essential Duties and Responsibilities Dispatch & Scheduling*

• Schedule and dispatch plumbing technicians for residential, commercial, and municipal service calls and projects.
• Coordinate daily work assignments based on technician availability, skills, location, and customer priorities.
• Adjust schedules throughout the day to accommodate emergency service requests, cancellations, and changes.
• Monitor technician progress and maintain efficient routing to maximize productivity.
• Ensure technicians have complete job information before arriving at each service location.

*Customer Service*

• Answer incoming phone calls and respond to customer inquiries professionally and courteously.
• Schedule appointments and confirm service requests with customers.
• Provide customers with estimated arrival times and status updates.
• Resolve scheduling concerns and escalate service issues when appropriate.
• Maintain a high level of customer satisfaction through clear and timely communication.

*Communication & Coordination*

• Maintain ongoing communication with field technicians regarding job status, delays, material needs, and schedule changes.
• Coordinate with management to prioritize workloads and allocate resources effectively...