Plumbing/HVAC Service Manager

Mark Torgent Mechanical, Inc. is growing! We’ve built our business on plumbing and are now expanding into HVAC service. We’re looking for a Service Manager who wants to help build, grow, and lead a service department. This is a hands-on leadership opportunity for someone who thrives in a fast-moving environment and enjoys creating things. In this role, you’ll help shape processes, grow revenue, support technicians, and create exceptional customer experiences.

The service department is currently small, but with growth as a goal, we are actively looking for the right person to lead this initiative. If you’re the kind of person who sees opportunities, solves problems, and wants to help create a department that becomes a major part of the company’s future, we want to talk.

What We’re Looking For

• Mechanical experience – relevant experience in plumbing, HVAC, and/or construction is helpful to assist as needed with technician support and pricing/estimating
• Entrepreneurial mindset – a desire to build something, not just maintain it
• Positive attitude – a "can do" outlook and the willingness to jump in wherever needed
• Strong leadership skills – the ability to effectively inspire and lead people and take charge of projects
• Initiative – ability to self-start, identify tasks, and prioritize work independently
• Reliability – consistent, dependable, and dedicated to getting the job done
• Organization – ability to manage multiple priorities without losing attention to detail
• Follow up – see each and every task through to completion
• Administrative skills – adept at budgeting, planning, analyzing results, and general business operations
• Professional communication – comfortable interacting with customers and employees, both verbally and in writing
• Technology skills – familiarity with Microsoft Office suite (Outlook, Word, Excel, etc.) and the ability to research, select, and learn new software as needed

What You’ll Do

• Manage the existing plumbing service department
• Establish and expand our HVAC service offering
• Develop and improve service processes
• Dispatch and coordinate daily service calls; manage workflow
• Hire, manage, and support service technicians
• Estimate and price service work
• Sales and customer relationship management
• Lead marketing and advertising efforts to grow the department
• Problem solve and create solutions
• Track performance and drive profitability

Why Join Mark Torgent Mechanical, Inc.?

• Opportunity to help build a growing service business from the ground up
• Direct impact on company growth and direction
• Leadership role with room to expand
• Work with a company that values initiative and getting things done
• Competitive base salary and bonus opportunities based on performance
• Robust benefits package

Pay: $70,000.00 - $150,000.00 per year

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person