Plumbing Service Manager

Title: Service Manager – Plumbing Leader (Growth Opportunity)

Location: Allen, TX

Salary: $80,000 - $100,000 / year

About the Opportunity

Are you a licensed plumber who loves the trade but is ready to step into a pivotal leadership role? This is not a career-ending move to a boring desk job where you watch the clock. This is a rocket ship. We are a rapidly growing, premier residential service company in the greater DFW area, and we are looking for a process-driven, people-focused leader to take our plumbing team to the next level. If you have a passion for the field, a heart for coaching, and the drive to build a world-class team, we want to invest in you.

What You’ll Do (The Best of Both Worlds)

This role perfectly balances strategic office leadership with hands-on field mentorship. You won’t just be managing spreadsheets; you’ll be molding the next generation of top-tier plumbers.

• In the Office: Lead daily huddles, run engaging team training sessions, and keep our service processes running like a well-oiled machine.
• In the Field: Conduct ride-alongs to coach technicians in real-time, refine their customer service skills, and help troubleshoot complex technical jobs.
• Development: Actively mentor apprentices, tradesmen, and journeymen to help them hit their personal and professional career goals.

What We Are Looking For

• Plumbing License Required: Must be a licensed Journeyman or Master Plumber (highly qualified Tradesmen or advanced Apprentices with strong leadership skills may be considered).
• Tech & Systems Savvy: Prior experience utilizing ServiceTitan is a must.
• The Nexstar Advantage: Nexstar Service System training is a huge plus. (If you aren't trained yet, you must be eager to learn it—we invest in best-in-class Nexstar training for our leaders).
• Cool Under Pressure: You are a problem-solver at heart. You don’t shy away from challenges, you don’t get quick to anger, and you approach technical or customer hurdl...