Plumbing Service Supervisor

Job Overview

Duties & Responsibilities

• Schedules, coordinates, and offers operational assistance for technicians to satisfy customer needs and standards
• Review technician’s work to ensure quality and meet the established standards, techniques, and safety requirements.
• Provide training programs to ensure that technicians are properly educated about the latest service techniques, equipment, general working conditions, and safety procedures
• Regularly communicates with dispatch to ensure that technicians are appropriately scheduled according to the level of skill, efficiency, and training needs.
• Monitor and evaluate budgets, targets, and objectives to ensure company profitability
• Specifies and ensures that the parts needed are ordered promptly to guarantee meeting deadlines
• Communications with vendors and suppliers on warranty problems, product recall reports, and product operating issues
• Collaborate on the company and departmental goals and objectives with other managers
• Comply with all OSHA/local safety standards
• You and your crew must maintain clean/safe vehicles and keep track of millage for routine maintenance of vehicles and fill out reports for vehicle problems
• Talk/treat employees and customers with respect
• Assist employees with tough tasks if required
• Conduct pre-job research for material lists and other information needed to ensure all jobs are successful on the first try
• Ensure customers and their property are treated with respect
• Maintain, repair, and order equipment
• Must follow Harry Caswell LLC company policies at all times
• Other duties may be assigned

Plumbing Manager Requirements

• Five years of related experience in managing plumbing technicians
• High school diploma, GED, or suitable equivalent
• Valid driver’s license
• Reliable, detailed oriented, highly organized, and capable of handling several tasks
• The ability to know local codes and to use available resources to find solutions
• Efficient m...