Plumbing Superviser

Plumbing Supervisor

Location: Shreveport, LA

Company: American Leak Detection of Shreveport

About Us

We are a growing plumbing and leak detection company focused on high-quality work, efficiency, and customer satisfaction. With multiple trucks on the road, we’re looking for a leader who can not only manage a team—but also produce revenue, improve performance, and help scale operations.

Position Overview

We are seeking a hands-on Plumbing Supervisor who leads from the front. This role is responsible for managing technicians, overseeing job quality, and actively contributing to revenue through fieldwork, high-level diagnostics, and closing larger or more complex jobs.

This is not a desk-only position—you will be in the field, coaching, troubleshooting, and driving results.

Key Responsibilities

Revenue & Production

• Perform advanced plumbing and leak detection work
• Assist techs on high-value or complex jobs
• Help close and upsell larger jobs when opportunities arise

Team Leadership

* Supervise, train, and mentor plumbing technicians * Ride along with techs to improve performance and sales skills * Hold team members accountable for productivity and quality * Assist in hiring and onboarding new technicians Operations Management

* Dispatch and adjust schedules to maximize efficiency * Monitor job progress and ensure deadlines are met * Reduce callbacks through quality control and training * Work closely with office staff to keep operations smooth Quality & Customer Experience

* Ensure all work meets company standards and code requirements * Handle escalated customer concerns professionally * Maintain strong communication with customers on complex jobs Performance Tracking

• Being aware of KPIs such as:
• Revenue per truck
• Average ticket
• Callback rate
• Job completion times
• Identify areas for improvement and implement solutions

Qualifications

* 5+ years of plumbing experience (service and/...