Service Department Assistant (Plumbing / Electrical Experience)

Job Title: Service and Delivery Scheduler (Hot Tubs & Swim Spas)

Location: Rocklin, CA

Job Type: Full-time

Schedule: Monday – Friday, 9:30 AM – 6:00 PM

Compensation: $25 per hour + 5% commission on chemical/filters sold as most customers need this when we’re going out to their location anyway.

About the Role

We are growing our hot tub and swim spa service department and need a strong, technically-minded Service and Delivery Scheduler to support the Service Manager. This is a high-volume, customer-facing role that combines inbound phone support, scheduling, troubleshooting, warranty handling, and light sales of chemical services.

You will be the primary point of contact for service calls, helping customers resolve issues over the phone while coordinating technicians and keeping the department organized in a fast-paced environment. This is not a pure admin position — you will need real technical knowledge of hot tubs and swim spas to guide customers through problems and handle warranty claims effectively.

Key Responsibilities

• Answer high-volume service and delivery calls (including overflow for the Service Manager) and schedule repairs, maintenance, and deliveries
• Troubleshoot hot tub and swim spa issues with customers and technicians over the phone — including water chemistry, electrical, plumbing, pumps, heaters, jets, and controls
• Process warranty claims with major vendors (Master Spas, Bullfrog, Wellis, etc.), including filing claims, coordinating returns of defective parts/products, and managing documentation
• Coordinate technician routes and daily workload across Placer, El Dorado, Sacramento counties, and surrounding areas
• Communicate clearly with customers on timelines, updates, and expectations while de-escalating upset callers
• Sell chemical services and related maintenance products during service calls
• Track service tickets, maintain accurate records in our system, and coordinate parts with the Rancho Cordova warehouse
• Suppor...