Confidential

Dispatcher – Plumbing, HVAC & Electrical Services

Brighton, MI, US$52,000-$72,800Posted 4 months ago

Job Description

Ostlund A Service Company is looking for an experienced Dispatcher with a strong understanding of the skilled trades (Plumbing, HVAC, Electrical, or Facility Services).

This is not a basic call center role, this position is the heartbeat of our operations, coordinating technicians, managing customer expectations, and keeping jobs running efficiently from start to finish.

If you thrive in a fast-paced environment, can juggle multiple priorities, and understand how field service work actually operates, we want to talk to you.

### What You’ll Do

Dispatch and coordinate technicians for service calls, projects, and emergency work
Prioritize calls based on urgency, location, and technician skillset
Act as the main point of communication between customers, technicians, and internal teams
Monitor technician schedules, job progress, and route efficiency in real time
Provide technicians with accurate job details, scope, and customer expectations
Ensure jobs are properly documented, completed, and ready for billing
Review work orders for accuracy, including not-to-exceed limits, materials, and labor
Communicate updates, delays, and issues proactively to customers
Assist in troubleshooting scheduling conflicts and last-minute changes
Support technicians in the field with logistics, directions, and job information
Maintain accurate records of calls, schedules, and job activity in dispatch software
Ensure all required job checklists, photos, and documentation are completed
Help drive customer satisfaction through clear communication and follow-up

### What We’re Looking For

Dispatch experience in a service-based or trade environment (REQUIRED)
Experience in Plumbing, HVAC, Electrical, or similar field service industry strongly preferred
Strong understanding of how field technicians operate day-to-day
Ability to prioritize and make quick decisions under pressure
Excellent communication skills, both with customers and field teams
Highly organized with strong attention to detail
Comfortable managing multiple jobs, schedules, and priorities at once
Strong problem-solving skills and ability to think on your feet
Experience with dispatching or field service software is a plus

Looking to advance your career in the service field? Ostlund A Service Company is seeking motivated team members who are ready to join a fast growing company. With such a wide variety of offered services Ostlund hires from all different sides of trades and construction.

Pay: $25.00 - $35.00 / hour