Plumbing Service Professional - Residential

Plumbing Service Professional Level 1

Company

Ability Plumbing Service and Repair Location: El Cajon, California Job Type: Full-Time

Ability Plumbing is a trusted leader in providing high-quality plumbing services to residential. We pride ourselves on our customer-first approach, skilled technicians, and reliable service.

Reports To

General Manager, Dispatch Manager

Work Hours

7:30 – 4:30, with a minimal 30-minute uninterrupted meal break, Monday - Friday, some weeknights, and weekends. This position regularly requires overtime due to the nature of the business.

Pay Scale

$20.00-$24.00 Plus Commissionable Opportunities (up to 10%)

Primary Job Function

Diagnose, repair, and inspect residential plumbing systems top to bottom and lead customers to informed, confident buying decisions with exceptional 5 Star Service and Guarantee.

Required Qualifications

• Valid driver’s license
• 1-4 Years of Experience
• Show willingness to invest in tools used in the service of trade (APSR has a tool purchase plan in place to assist with acquiring the needed tools)
• Show willingness to invest time in training seminars and classes
• Pass background check and Drug test
• Dependability and positive attitude
• Time management skills & motivational skills required.
• Ability to work unsupervised
• Attention to detail
• Lift up to 50 pounds
• Minimal experience with drain snaking
• Enthusiastic, customer-service oriented
• Strong work ethic and organizational skills
• Must comply with all policies, procedures & safety standards
• Work effectively in a fast-paced environment

Job Expectations

• Arrive at scheduled time
• Keeps dispatchers updated throughout the day
• Accurately completed a dispatch debrief on every job
• Operate company vehicle responsibly
• Respond to work related phone calls, text messages, and emails during business and on-call hours except while operating vehicle
• Follows instructions from supervisor and/or dispatcher
• Report problems with company tools or vehicles in a timely manner
• Ensure all customers have information regarding monthly Membership plans
• Learn the benefits and guidelines of the monthly Membership Plan
• Enroll customers in monthly service partner plan
• Educate customers on repair vs. replacement options
• Develop basic knowledge of service and testing tools
• Develop customer service skills
• Walk customers through financing options
• Transition from jobsite to jobsite during workday
• Communicate effectively with customers
• Collect signatures and payments from customers at time of service
• Ability to work staggered schedule and later shift if required
• Always maintain professional appearance and attitude
• Complete and turn in all paperwork (job breakdowns, truck reports, receipts, checks, checklists, etc.…) properly and on time
• Navigate through dispatching software (Service Titan) to create estimates and invoices
• Educate customers on additional services and products company offers (ie. Tankless and Water Purification options)
• Provide multiple options
• Develop skills to perform whole home plumbing evaluations and water heater sediment flush or descale
• Ability to perform lead generation and turn over process
• Be able to use and navigate an apple I-Pad

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Application Question(s)

• Are you willing to undergo a background check?
• If selected are you able to provide a driver's license to verify an insurable driving record?
• Are you willing and able to complete a drug screening?

Experience

* Plumbing: 2 years (Required)

Language

* English (Required)

License/Certification

* Driver's License (Required)

Shift availability

* Day Shift (Required)

Ability to Commute

* El Cajon, CA 92020 (Required)

Work Location: In person