Residential Plumbing Service Manager

Residential Plumbing Service Manager / Trade Manager

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### Roman Home Services

West Allis, WI

Roman Homes Services is seeking an experienced Residential Plumbing Service Manager / Trade Manager to lead and support our Residential Home Services plumbing team. This position is responsible for managing residential service technicians and apprentices in the field, providing leadership, coaching, mentoring, and accountability to help improve technical performance, customer communication, and sales results.

This opportunity is ideal for experienced Service Managers, Trade Managers, Plumbing Supervisors, Field Supervisors, Lead Plumbers, Foremen, and Journeyman Plumbers looking to grow their leadership careers while making a direct impact on technician development and customer satisfaction.

Essential Duties and Responsibilities

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### Field Leadership

• Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.
• Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
• Set clear daily expectations for productivity, professionalism, customer communication, and job completion.

### Coaching and Mentoring

• Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
• Provide ongoing feedback, training, and accountability to help technicians improve and grow.
• Support new or developing technicians through ride-alongs, field visits, and follow-up conversations.

### Sales Coaching and Customer Experience

• Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
• Review service calls, estimates, and customer feedback...